Privacy Policy

1. Who we are

Roteq is operating a turbomachinery and pump maintenance service business with operations in Switzerland, Australia, Singapore as well as in Malaysia.

2. How we collect your information and what we use it for

We may collect personal information when you communicate with us, inquire about, or place an order with us for products or services.

The type of personal information we collect typically includes name, email address, phone number, address, company details, payment, transaction information, and sometimes also information relating to professional skills, qualifications, memberships, certifications, and health and safety related information, and any other type of information that you choose to share with us. We may not be able to provide all or parts of our products or services to you without this information.

We may use such information to operate our business, including for business reasons such as:

• to provide you with products and services;

• to communicate with you;

• to manage and work with our third-party service providers such as processing transactions, payments, IT service management, and security;

• to investigative and prevent fraud and to protect Roteq’s interests including protection of IP, trade secrets, and know how;

• respond to inquiries by reg

• latory or enforcement bodies and international certification bodies as required or permitted by applicable law;

• general planning, administration, and reporting;

• for internal purposes such as auditing, data and error analysis, and to improve our products, services, including our websites; or

• research and development purposes.

When you visit our website, we may collect your IP address and technical metadata for website optimisation and security purposes.

On occasion, we may also contact you for feedback [tbd gives you room for future activities]

From time to time, we may use your information to contact you with details about our products and services which we feel may be of interest to you. If you wish not to be contacted by us, you can send an email request to contactus@roteqturbo.com.

3. Sharing your information

As is the case with many global companies’ certain aspects of our business operations are outsourced to third parties (e.g. IT, security, remittance, enforcement, or admin support). Third parties may include lawyers, accountants, insurance companies, auditors, or other professional service providers. These third parties may be located in Australia, Malaysia, Singapore, US, and Switzerland. In these instance, we take reasonable steps to protect personal information, including contractual safeguards.

We may disclose your information if we are required to do so by law (e.g. enforcement authorities or to a third party in the context of legal proceedings, mediation, or arbitration, provided this is permitted under applicable data protection or privacy laws).

We may also pass your information to another organisation if we plan to sell or buy (or negotiate to sell or buy) any or parts of our business or assets or with partners such as our bank and with our professional advisers who have a reasonable need to see it.

4. Retention

We will retain records containing personal information in accordance with our legal, regulatory, and contractual commitments. Typically, this means that we retain personal information for a maximum of 10 years.

5. Security and storage of information

We take reasonable technical, organisational, and procedural measures steps to secure your against
- unauthorised or unlawful access or disclosure of personal information
- accidental loss, destruction, or damage.

In addition, we have several security controls in place and use a range of resources, process and technology controls to protect personal information (e.g. access controls, login via VPN, password management, and staff training).

Some communications sent over the internet, such as MS Teams, email, maybe intercepted and not be secured unless they are encrypted. Although we do our best to monitor and improve how we protect your data and information, we cannot guarantee the security of information and data transmitted to us via electronic channels.   

6. Your Rights as a Data Subject

In certain jurisdictions and circumstance, you may have all or some of the following rights with respect to personal information that we hold about you:

• Right of access: request a copy of the personal information that we hold about you.

• Right of rectification: request that we correct personal information that we hold about you if its incomplete or inaccurate.

• Right to be forgotten: request for the personal information we hold about you to be erased from our records unless we have a business or legal reason to keep the record.

• Right to restriction of processing: request to restrict the processing of personal information such as direct marketing.

• Right of portability – request to have information transferred to another organisation.

7. Changes to our Privacy Policy

We may change this Privacy Policy from time to time. We will always update this Privacy Policy on our website, so please try to read it when you visit the website.

8. Raising Concerns

You can contact us anytime about our privacy practices by contactus@roteqturbo.com.

10. Supervisory Authorities

Switzerland
Office of the Federal Data Protection and Information Commissioner (FDPIC)
Feldeggweg 1
3003 Bern

Phone: +41 58 462 43 95
Fax: +41 58 465 99 96
https://www.edoeb.admin.ch/edoeb/en/home.html

Australia
Office of the Australian Information Commissioner (OAIC)
GPO Box 5288
Sydney NSW 2001

Phone: +61 1300 363 992 (from within AUS)
Phone: +61 2 9942 4099 (from outside AUS)
Fax: +61 2 6123 5145
https://www.oaic.gov.au/

Singapore
Personal Data Protection Commission (PDPC)  
10 Pasir Panjang Road
#03-01 Mapletree Business City
Singapore 117438

Phone: +65 6377 3131
Fax: +65 6577 3888
https://www.pdpc.gov.sg/

Malaysia
Department of Personal Data Protection (DPDP) 
Kompleks Kementerian Komunikasi dan Multimedia
Lot 4G9, Persiaran Perdana, Presint 4 Pusat
Pentadbiran Kerajaan Persekutuan
62100 Putrajaya

Phone: +60 03 8000 8000
Fax: +60 03 8911 7959
https://www.pdp.gov.my/jpdpv2/?lang=en